EXCHANGE 1. Customer can cancel an order before it is shipped. Vendors should always confirm that the order is still valid before shipping any product.2. Products can be exchanged for a Customer if Vendor has the right quality in stock.3. In the case of an exchange, second shipping cost will be on Vendor if there was an error in the initial product shipped from the Vendor4. If the initial product shipped was good but Customer decides to make changes in product then cost of shipping to and fro will remain on Customer If considering that Vendor cannot provide a product for an exchange when the error is from the Vendor, a return and refund will be done in favor of the Customer and Vendor will sponsor shipping to get product back. RETURNS To be eligible for a return, the item must be unused and in the same condition it was received. It must also be in the original packaging. Customer can return a product if:1. Product is different from what was advertised 2. Product is same but a different colour from the colour advertised except agreed upon by both Customer and Vendor before shipping3. Product is same but a different size from the size advertised except agreed upon by both Customer and Vendor before shipping 4. If product is bad or damaged before collection In case of numbers 1,2 and 3, Vendor will become responsible for shipping to and fro for their errorsIn case of number 4, Tailorbox advise that in as much as you are trading within your country, try to trade within your city or state. Vendors will have to take responsibility for any product spoilt from distant shipping or should hold the logistics company accountable for mishandling or damaging a product in their possession. Tailorbox will not take responsibility for such products. For full details, check the refund and returns policy page on the main menu.